Why join?
Telecom is in constant flux: new business models, disruptive technologies, regulatory pressure, and rising expectations from consumers and enterprises. In this environment,
it’s not enough to stay informed.
You need to see the bigger picture, anticipate disruptions, and know how to respond.
Our Masterclasses provide a live, interactive space where we unpack the big transitions shaping the industry, but also their real impact on your organization.
You’ll leave with more than ideas: a shared language, actionable tools, and strategic clarity aligned with your priorities.
What to expect
Interactive sessions: not lectures, but a mix of insights, peer discussions, case studies, and collaborative exercises. A living trend observatory: powered by AI and continuous monitoring, bringing you an up-to-date view of the forces reshaping telecom. Scenario modeling: we don’t just ask “why” — we also test “what if?” so you can prepare for multiple, plausible futures.
What you’ll gain
Clarity in complexity: a structured reading of industry shifts and their implications. Actionable takeaways: frameworks and tools you can apply the very next day. Modular design: content tailored to your maturity level and strategic priorities. Collective momentum: sessions built to align teams and foster a culture of agility and innovation.
From insight to action: discover our Masterclasses
The Telco-to-TechCo Transformation Imperative
Growth in telecom is no longer about selling more connectivity. The real game is B2B2X — where operators price outcomes, not megabits. Three simple network APIs could fund an entire growth strategy. Growth in telecom is no longer about selling more connectivity... if it doesn’t pay back in 18 months, stop it.
- Telco vs TechCo Vision: Contrasting the legacy connectivity-only telco with a diversified, digital Digital Service Provider (DSP) model. Introduce the TechCo vision – agile, software-centric, platform-based, and customer-obsessed .
- Drivers of Change: Interactive discussion of market drivers (e.g. OTT cannibalization, cloud and AI lowering barriers, rising customer expectations for “digital-native” experiences ). Teams brainstorm their own SWOT on why transformation is imperative in their context , aligning leadership on the urgency to act.
👉 Walk away ready to make the bold calls that will shape your next growth cycle.
Next-Gen Technology & Innovation for CSPs (5G, 6G, AI and Beyond)
The network no longer runs only on bandwidth — it runs on energy, speed, and AI. In 2025–26, energy is the new opex frontier, cloud ROI depends on release velocity, and openness only creates value when interoperability is proven.
- 5G and 6G Roadmap: Explore how advanced 5G (and future 6G) capabilities enable ultra-low latency, network slicing, and massive IoT – unlocking new services like AR/VR and Industry 4.0 – a game-changer for cost efficiency.
- Edge Computing & Cloud: How edge cloud deployments (often via hyperscaler partnerships) bring compute power closer to users for new revenue streams. Also cover cloudification of networks (NFV/SDN) to increase agility.
- AI/ML and Automation: Demonstrate AI’s dual impact – network optimization for cost reduction, and new AI-driven services for better CX and revenues.
- IoT & Industry Solutions: Show how connecting billions of devices (smart cities, connected cars, industrial IoT) can open vertical revenue streams.
👉 Because the future of networks isn’t just faster. It’s leaner, smarter, and more accountable.
New Services & Business Models – Unlocking Growth Beyond Connectivity
From Telco to Digital Service Provider: Reimagining the business model to go beyond selling connectivity. Presenting
platform economics and two-sided business models: how a telco can leverage unique assets (network data, billing relationships, customer trust) to offer digital services on top of the network . For example, turning a telco into a platform where third parties offer services through telco APIs (communications, payments, IoT) .
- Diversification into New Markets: Identify high-growth arenas for CSPs: fintech and mobile payments , digital content/entertainment bundles, cloud and ICT services for enterprises, healthcare (telemedicine), smart home and IoT solutions, cloud, cybersecurity, and IoT services.
- Innovative Revenue Models: Discuss Network-as-a-Service (on-demand network slices or wholesale APIs). Other models: B2B2X partnerships (enabling enterprise solutions that reach end-users), subscription bundles with partners (e.g. video streaming, gaming), freemium apps that convert to data plan usage, and monetizing data insights ethically.
👉 Walk away knowing exactly where to start, and how to fund AI that pays for itself.
Operational Excellence through AI, Automation and Agile
- Network & IT Modernization: Demonstrate how moving to cloud-native networks and IT systems drives efficiency. Topics include virtualization of network functions (NFV) and software-defined networking (SDN) to reduce hardware costs, and BSS/OSS modernizationEmphasize that modernizing legacy systems not only cuts cost but also speeds up service delivery.
- Automation & AI in Operations: Explore real-world gains from automating repetitive processes and using AI for operations. Examples: AI-driven network operations centers that predict and heal faults (reducing downtime), RPA bots in back-office tasks, and AI analytics to optimize capacity
- Agile Processes & DevOps: Introduce applying Agile and DevOps beyond IT – in network rollouts, product development, and even customer service improvements .
👉 Because trusted data is the foundation of trusted business.
Customer Experience & Digital Services Excellence
- CX as a Strategic Priority: Highlight the correlation between superior customer experience and business outcomes.Telcos have traditionally lagged on customer satisfaction, creating an opening to differentiate via world-class CX .
- Omnichannel & Digital Journeys: Examine today’s customer journeys (e.g. buying a new service, resolving an issue) and common pain points.
👉 Because APIs aren’t just technology. They’re products, markets, and growth engines.
Organizational & Cultural Transformation – Leadership for the TechCo Journey
- Culture Eats Strategy: Emphasize that becoming a TechCo requires a cultural reboot. Legacy telco culture – silos, hierarchical decision-making, risk-aversion – can stifle innovation . Leaders must champion a culture of agility, experimentation, and customer-centricity.
- New Skills & Talent: Outline the talent shift from hardware-oriented skills to software and digital skills. Telcos must reskill and upskill their workforce
- Agile Organizational Models: Examine structural changes that support digital goals – from setting up autonomous digital units or incubators separate from the core, to reorganizing around customer segments rather than technology silos .
👉 Because without Operating Model 2.0, strategy never makes it to execution.
Organizational & Cultural Transformation – Leadership for the TechCo Journey
Culture Eats Strategy: Emphasize that becoming a TechCo requires a cultural reboot. Legacy telco culture – silos, hierarchical decision-making, risk-aversion – can stifle innovation . Leaders must champion a culture of agility, experimentation, and customer-centricity.
- New Skills & Talent
- Agile Organizational Models
- Leadership & Incentives: Highlight the C-suite’s role in modeling the change. Leaders should break down silos and encourage smart risk-taking (rewarding innovation even if experiments fail). Align performance metrics and rewards with transformation goals
Strategic Investment & Roadmap Planning – Turning Vision into Value
Defining the North Star & Metrics: Guide executives to articulate a clear vision of their transformed state. From this, derive concrete mid-term targets. These targets anchor the transformation roadmap and set clear success criteria.
- Prioritizing Initiatives
- Investment & ROI Planning: explore financial planning of transformation. Emphasize that cost efficiency initiatives (from Masterclass 4) can self-fund growth initiatives (from Masterclass 3).
- Governance & Execution: Outline how to set up a transformation office or governance structure to track progress.
- Risk Management: Address identifying major risks (technology risks, market shifts, internal resistance, regulatory changes) and building mitigation plans.
The North Star Architecture with TMForum ODF
The North Star Architecture — gives leaders a clear, de-risked path to TechCo by operationalizing TM Forum’s Open Digital Framework (ODF). In one executive session, your team learns why most transformations stall and how to beat the odds; unpacks the essentials—ODF, ODA, modular Components, and Open APIs—in plain business terms; and sees quantified proof of value (faster launch cycles, lower integration costs, higher NPS). An interactive clinic maps your top pain points to the right ODA domains (Commerce, Production, Party/Customer) and locks in KPIs for time-to-market, Opex, agility, and customer experience. You leave with an actionable next step: an ODA Readiness Assessment that benchmarks your maturity and prioritizes a phased roadmap aligned to outcomes
The Three Engines of Growth
TMForum : the 3 industry missions
The Three Engines of Growth — equips your C-suite to move beyond commoditized connectivity and architect a true TechCo future. Grounded in TM Forum’s three strategic missions—Composable IT & Ecosystems (ODA/Open APIs for agility and B2B2X monetization), Autonomous Networks (Level-4, zero-touch operations for a “Zero X” customer and ops experience), and AI & Data Innovation (executive-grade AI governance, enterprise-wide AI4X adoption, and an AI-ready architecture)—this executive session links strategy to execution. An interactive alignment workshop maps your top 3–5 business goals to mission-driven capabilities and C-level KPIs (API-led revenue share, Opex reduction and SLA adherence, CLV uplift). The result is a clear, industry-validated path to faster time-to-market, radical efficiency, and new digital revenues—with the option to extend into a board-ready Transformation Roadmap Co-Design Lab that turns intent into measurable outcomes.
